Returns & Exchanges
We expect that you will be 100% satisfied with your order, our service, and especially our products.
- FREE Return Shipping for exchanges or store credit!
- EASY pre-paid labels for refunds at our cost of $3.48
If you are not completely satisfied with your purchase, for any reason, within the first 30 days, you can exchange for a different color or product, or return for refund or store credit.
- Gift Certificates can not be refunded. However, purchases made by redeeming a Gift Certificate will have the same unconditional 30-day satisfaction guarantee - in the case of a return from a Gift Certificate purchase, we will issue store credit in the form of an electronic Gift Card.
- Shipping fees can not be refunded.
- We process returns as fast as possible. If your return or refund has not posted, please let us know and we will try to expedite the process! Once scanned in by USPS, returns may take 5-7 business days to get to us and process by the returns team.
- If there is damage to your shipment, please contact us immediately and we will expedite replacements. Please retain the original packing material and await instruction. We will replace your product(s) as required.
- If you are returning products to us, we will send you a pre-paid mailing label w/ tracking. This USPS label is free for exchanges or store credit, or provided at our cost for refunds to original payment method. Mommy Makeup can not be responsible for lost shipments.
- PLEASE do not mail your return without the pre-paid mailing label.
- Returns to any other address will encounter processing delays and expense because we have to send the item(s) to our returns center.
- Returns from outside USA will not receive a free pre-paid return label. Please return your items to us via your postal system to the address provided with the return authorization email. Mommy Makeup can not be responsible for lost shipments.
- Please do not hesitate to call or email if you have any questions or issues regarding your order. We want you to be happy - anything less is not acceptable.